Return Policy

At Elym, we stand behind the quality of our products and want you to feel confident in your purchase. If your device doesn’t meet your expectations, we will do everything we can to work with you to make sure your satisfied as a customer

You can return eligible products purchased directly from elymtherapy.ca within 30 days of the delivery date for a refund.

Eligibility

To qualify for a return, items must be:

In like-new condition with no signs of damage, misuse, or excessive wear.
Returned with all original accessories, manuals, and packaging.
Pre-approved through our Returns (RMA) process before being sent back.

Important: Unauthorized or unannounced returns may be refused.

How to Start a Return

Email contact@elymtherapy.ca with:
- Your order number
- Full name
- Reason for return
We’ll issue a Return Merchandise Authorization (RMA) and provide shipping instructions.
Return the item within 14 days of receiving your RMA using a trackable shipping method.

Shipping & Fees

Expedited shipping upgrades and remote-area surcharges are non-refundable.
Return shipping to our warehouse is your responsibility.
A $15 restocking fee applies to all returns to support environmentally-conscious processing.

Refund Timeline

Refunds are processed to the original payment method within 5–10 business days after we receive and inspect your return.
If you paid using installments (Shop Pay, Klarna, etc.), refunds are managed according to the provider’s terms.
Duties and taxes are non-refundable.

Damaged or Incorrect Orders

If your order arrives damaged or incorrect, please notify us within 72 hours with photos or videos of:

The product
Packaging
Shipping label

This helps us quickly resolve the issue and send a replacement.

International Returns

International customers are responsible for return shipping, duties, and taxes.
Returns must be prepaid and include tracking information.
We cannot accept COD/collect shipments.

Warranty Coverage

If your product develops an issue outside the 30-day return window, our warranty program may cover repairs or replacements.
Please email contact@elymtherapy.ca with your proof of purchase for assistance.

Policy Abuse

We reserve the right to limit or decline returns in cases of:

Excessive or repetitive returns
Products returned in non-resalable condition
Suspected fraudulent activity

Questions?

We’re here to help!
Email: contact@elymtherapy.ca