Privacy Policy
Elym Privacy Policy
This Privacy Policy explains how Elym collects, uses, and shares your personal information when you visit or make a purchase from elymtherapy.ca(the “Site”).
Information We Collect
When you visit the Site, we automatically collect certain details about your device, such as your web browser, IP address, time zone, and the cookies stored on your device. As you browse, we also gather data on the web pages or products you view, the websites or search terms that referred you to us, and how you interact with our Site. We refer to this information as “Device Information.”
We collect Device Information through:
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Cookies: Small data files stored on your device, often containing a unique identifier. You can learn more about cookies and how to disable them at allaboutcookies.org.
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Log Files: Track actions on the Site and collect IP addresses, browser types, ISPs, referring/exit pages, and timestamps.
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Web Beacons, Tags, and Pixels: Electronic tools used to monitor browsing behavior and engagement on the Site.
When you make or attempt to make a purchase, we also collect personal details such as your name, billing and shipping addresses, payment information (including credit card details), email address, and phone number. This is referred to as “Order Information.”
Together, Device Information and Order Information make up your “Personal Information.”
SMS/MMS Marketing Program
Elym respects your privacy. We use the information you provide through our messaging program solely to deliver messages and respond to inquiries. This may include sharing limited data with service providers (like carriers or messaging platforms) that help deliver our messages.
We do not sell, rent, or trade your phone number or customer information for profit to any third party. However, we may disclose information if required by law, regulation, or to protect our rights or property.
When you provide information for our messaging program, you agree that it is accurate and truthful. Providing false or misleading details may result in removal from the program and legal action if necessary.
If applicable, we may send text messages about Elym’s products, updates, or promotions—with your consent. Checkout reminders may be triggered using webhooks.
Residents of California may request details about how we handle personal data under California Civil Code Section 1798.83 by contacting us at support@elymredlight.ca.
How We Use Your Personal Information
We use your Order Information to:
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Fulfill and process orders, payments, and shipping
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Communicate with you about your purchase
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Screen for fraud or potential risk
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Provide updates, promotions, or product information (in line with your preferences)
We use Device Information to:
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Detect potential fraud or security risks
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Improve and optimize our website experience and marketing performance
Sharing Your Information
We share your Personal Information only with trusted third parties to support our operations.
For example:
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Shopify powers our online store. Read their Privacy Policy here.
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Google Analytics helps us understand user behavior. Read more here or opt out here.
We may also disclose your information if required by law, court order, or to protect Elym’s legal rights.
Targeted Advertising
We use your information to deliver marketing that’s more relevant to you.
To learn more about targeted ads, visit the Network Advertising Initiative.
You can opt out of personalized ads:
Or through the Digital Advertising Alliance’s Opt-Out Portal.
Do Not Track
Our Site does not alter its data collection practices when a Do Not Track signal is received from your browser.
Your Rights
If you are a resident of the European Economic Area (EEA), you have the right to access, correct, or delete your personal data. To exercise these rights, please email contact@elymtherapy.com
We process your information to fulfill contracts or pursue legitimate business interests, and your data may be transferred to locations outside of Europe, including Canada and the United States.
Data Retention
We retain Order Information for our records unless you request deletion.
Policy Updates
We may revise this Privacy Policy periodically to reflect changes in our practices or for legal, operational, or regulatory reasons. Updates will be posted on this page.
Contact Us
For questions, concerns, or privacy-related requests, contact: